I received an AMEX gift card for Christmas. I used $38 of it at Amazon and that was a great experience. I got 2 great frying pans, Love at First Bite on DVD, and Soul Calibur 3--all for $38, with free shipping, and my order came in 3 days. I was quite impressed.
I tried to use the rest of it at The Body Shop, and that was a disaster. They were having a great sale, and it took me no time to spend sixty bucks, but when I tried to submit my order, my gift card was rejected. I could hardly believe it since it was American Express but whatever. So I went to another beauty site and found another great sale (matte lipsticks for $3 each!) but that one wouldn't take either. Hmmm... very peculiar. So I went to AMEX's site and checked the balance. The Body Shop billed my gift card! After automatically rejecting my order! Unbelievable. It took them 3 days to return my email, and basically their answer was "Too bad." Apparently when you submit any order, they hold the funds, no matter what. Even if they reject your card!
Well! That is the last of my shopping sprees at The Body Shop, and I fully intend to spread negative word of mouth with all my friends. I was just at the 2nd St. store, and I spent almost a hundred bucks! I am really regretting that now. I still cannot believe a business would behave this way. It's unconscionable.